I downloaded the software and now I can't find it. If you downloaded the file (partypokersetup.exe) but forgot where you saved it, don't worry. Just go to Start-->Find-->File or Folders and type in partypokersetup.exe in the Named: box. Once found, just double click and join our party.
I installed but I can't hear any sounds Enabling sounds for your games is really easy simply follow these steps: a) Login using your Poker account. b) In the Poker Lobby, please select the "Options" menu. c) Click on the "Sounds" option and make sure that it is checked. Please check that you have a valid sound card and your speaker is not set to mute.
I installed the software. Now where do I go to start playing?
Once you have downloaded the software, all you need to do when you wish to play is to look for our icon, which is a bright orange poker chip on your desktop. Or you may click on the "Start" button of on the bottom left of your screen and then search for PartyPoker in the first menu that opens up. You should find "PartyPoker" in the upper half of the menu. Just click on it, click on PartyPoker and you can start playing.
Do I need to go to www.1-Poker-Payouts.com each time I want to play?
No you don't, you will just have to click on the Poker icon on the desktop (the bright orange poker chip) and it will automatically bring you to the site and you can start playing.
Sometimes during play, the connection seems to get interrupted or the game starts to go really slow. Why is this?
The communication between your machine and our servers has been optimized for the fastest response. However, if you feel that your game is going slow, most likely one of two things could be happening:
1) The players on the table are taking a long time to make their move(s).
2) Your connection to the Internet may be bad.
Customer satisfaction is of primary importance to us. We will do everything possible to help you. Contact us and we will definitely look into the matter.
What happens if I get disconnected from a table in the middle of a hand?
If this happens, our software will try to automatically re-connect you to the Internet and return you right back to your table. Hopefully, you'll get back in time to resume play as if nothing had happened. Click Here to see about our Disconnection Policy.
Our cash out policy is to refund all credit card and FirePay purchases before any other method is employed up to the initial amount purchased. The balance of the funds will be sent through Paypal or check. All cash outs over $2,500.00, must be sent via Bank Wire. To find out more about our cash out options click here.
How long does it take to process my cash out?
Credit Card Refunds: 3 to 5 business days processing and an additional 2 to 3 for credits to appear. FirePay Refunds: 3 to 5 business days processing and an additional 2 to 3 for credits to appear. PayPal Refunds: 48 to 72 hours. Checks: 3 to 4 days processing (up to 3 weeks for you to receive the funds). Wires: 3 to 4 days processing(up to 1 week for you to receive the funds)
I don't have a PayPal account; can I still get my money?
It is very easy to open a PayPal account and you will receive your money very quickly by going to www.paypal.com (remember to use the same email you registered at PartyPoker.com.) However, if you encounter difficulties opening a Paypal account or just prefer your funds to be sent via check please contact us.
Can I receive my winnings via courier check?
Yes, we offer courier via FedEx. Customers must notify us in advance and they must cover the fee (The fee will vary depending on the country). Please note that if a customer in countries where we send PayPal refunds requests a courier check, then the $10.00 fee will also be charged.
Can I return part (or all) of my cash out back to my Poker account?
Yes, we can return part (or all) of your cash out to your Poker account. Please contact us.
What does it cost me to play at the Play for Free tables?
Absolutely nothing! Playing at the Play for Free tables is an excellent way to familiarize yourself with online poker. Once you are familiar with the procedures, we would recommend you try a small buy-in tournament. They are fun, exciting, and affordable.
How many chips do you give me to play with at the Play for Free tables?
We start you with 1000 units. If you need more, simply place your cursor on the chip rack in front of the dealer, click it, and you will get another 500 units.
Please invite your friends to come and play poker! It will be worth your while! For every friend who opens an account, you will receive REAL money. Check out our Tell A Friend program for more details.